Refund policy

At H/A Creates, we are committed to providing quality products and a smooth shopping experience. However, due to the nature of our business, all sales are final.

No Returns or Exchanges

We do not accept returns or exchanges for any reason, including:

• Change of mind
• Ordering the wrong item
• Not liking the product after receiving it

Please double-check all product details and your order information before completing your purchase.

No Refunds

All purchases are non-refundable.
We do not issue refunds for:

• Buyer’s remorse
• Shipping delays caused by the courier
• Incorrect shipping address provided by the customer

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product
• Clear photos of the packaging

If the issue is verified as our mistake, we will offer a replacement at no additional cost.